Yesterday I called the SingTel Billing Enquiry Hotline about a discrepency in my bill.

Some chick answered my call after being put on hold.

She verified my mobile number, name and I.C.

Then she asked me what was wrong.

We had a lengthy 10 minute discussion about my handphone bill, unsolicited SMS, unexplainable charge from a 3rd party provider etcetc.

And she finally came to the conclusion that her capacity was inadequate to help me.

“Sorry, madam, I will have to refer your case to my colleague who manages content subscription and she will give you a call back later. Can I have your NUMBER please?”